Municipal Guide to Kristinehamn Municipality

Are you a service-oriented and structured person who is good at building positive relationships? Do you have the ability to easily explain and guide people in various situations? Then you have the opportunity to become part of Kristinehamn Municipality's contact center!

Kristinehamn Municipality is about to establish a joint contact center to meet citizens and provide coordinated service smoothly across various channels; phone, in-person visits, and digitally. We are now looking for someone who wants to be part of this journey.

JOB RESPONSIBILITIES

As a municipal guide, you will play an important role in helping our citizens and businesses get answers to their questions and handle their matters through our various channels; telephone, web, and in-person visits. You will provide information, guidance, and support on municipal issues.

You will also register cases and forward them to others in the organization. You will develop routines and improve service together with colleagues and other departments. Administrative tasks will also be part of your role.

The contact center is under construction, and you will have an important role in the startup and help shape a new function.

QUALIFICATIONS

Requirements

• Post-secondary education in fields such as pedagogy, political science, communication, or other relevant areas.
• Documented experience in customer service and support, both via phone and in-person.
• Good digital competence and experience working in various digital operational systems.
• Strong language skills, both oral and written communication in Swedish, English, and preferably another language.

Meritorious

• Experience working in public administration.
• Knowledge of archiving and record-keeping.
• Experience handling cases.
• Experience in monitoring and evaluating service.

Personal qualities

• Service-oriented, attentive, and communicative, with an ease in building good relationships.
• Flexible. Able to quickly switch between different tasks and new conditions.
• Good pedagogical ability to interpret and convey information clearly and understandably.
• Driven to create order and structure in a changing environment.

Great emphasis will be placed on your personal qualities. References are required.

OTHER

If you are not a citizen of Sweden, the EU, EEA, or Switzerland and are offered employment, you must be able to prove that you have a valid work permit or are exempt from the requirement to have a work permit.

At Kristinehamn Municipality, we work for active leadership and employee engagement. This is created through dialogue and interaction between leaders and employees, which creates good conditions for job satisfaction in the organization. Our work environment is influenced by how we meet each other, and we all have a responsibility to contribute.

Together, we work to ensure that the organization achieves its goals and that decisions made are also followed. A curious mindset and willingness to collaborate are prerequisites for continuous improvements that lead to the best possible service for the municipality's residents.

As an employee with us, you can expect support for new ideas, good development opportunities, and that we provide you with the tools you need to perform your job well.

Kristinehamn Municipality sees diversity as a strength and welcomes all applicants. Our competency-based recruitment methodology aims to focus on the individual's skills and thereby also counteract discrimination.

Warm welcome with your application!

To ensure the quality of the recruitment process and maintain good communication with you as a job seeker with us, we ask you to only submit your application via the application link in the advertisement. Questions regarding the recruitment process are handled by the recruitment unit.